Help

Diesel accepts the following payment methods for online orders:

  • Credit or debit cards.

  • Paypal and Paypal Express.

  • Cash Delivery.

  • Ideal.

  • Klarna.


Credit CardPAYMENT WITH CREDIT CARD 

We accept payment by credit or debit cards issued by Visa, MasterCard or American Express.
We guarantee that every transaction on our website is secure. Payment and delivery data are collected through the most technologically advanced codification systems (TLS) and our store uses a VeriSign secure server and an ATW certificate to ensure maximum protection.


PaypalPAYMENT WITH PAYPAL

You can select PayPal as a payment method after entering your shipping and billing information.
After confirming your purchase, you will be taken to the PayPal login page where you can enter your account information and complete payment.
If you do not have a PayPal account, you can create one quickly and safely by clicking REGISTER from the PayPal login page.
In case of Paypal Express purchases, you will have the chance to review all details before confirming and completing the order anyways.
In case you did not log in before paying with PayPal Express, you can review the order detail in the Order Status page that you can find in the Help Area, by using the email connected to your PayPal account and the order number.


Cash on DeliveryPAYMENT WITH CASH ON DELIVERY

If you select Cash on Delivery at checkout, you will pay for your purchase upon delivery of your order. Please remember you must have the exact amount indicated in the shipping confirmation email in cash, as the courier cannot provide change, and does not accept checks or payment with credit card.
This payment method has an additional cost of 6,50 Euro.

If you request a return, the refund will be issued through wire transfer to a bank or postal account. The additional cost for this choice of payment method cannot be refunded.

CASH ON DELIVERY RESTRICTIONS:

  • Available for Standard Shipping method only.

  • Unavailable for orders with gift option.

  • Unavailable for orders shipped to a store (Click & Collect delivery option).


PAYMENT WITH IDEAL

You can select the payment method IDEAL after entering your shipping and billing information.
Payment with IDEAL is a safe and fast method because it is processed instantly. IDEAL is easy to use and free. You can pay with IDEAL if you have a bank account of one of the following banks:

  • ABN AMRO.

  • ASN Bank.

  • Bunq.

  • ING.

  • KNAB.

  • Rabobank.

  • SNS Bank.

  • SNS Regio Bank.

  • Triodos Bank.

  • Van Lanschot.

With IDEAL you will be redirected on the home banking of your bank where you will be able to log in.
Details of your order will be already filled out and you will be able to complete the transaction.
When the payment is completed, a confirmation message will appear and you will be redirected on Diesel website where you can review the order details before your final confirmation.


 PAYMENT WITH KLARNA

You can select Klarna as a payment method after entering your shipping and billing information. If available in your Country, Klarna will be shown at checkout:

KLARNA PAYMENT METHODS:

  • “PAY LATER" WITH KLARNA: Once the order is sent, you have 30 days to pay Klarna and you will receive a reminder before the expiration of your payment.
  • “SLICE IT” WITH KLARNA: Separate your purchase in 3 equal payment. The first payment will be collected from your card at the time of the order. The remaining two payments will be charged automatically after 30 and 60 days. Do not worry: you will receive a reminder when the payment must be completed and when it will be collected.

For both options, there are zero interests, commissions or costs for delayed payment – always. If you have problems to complete the order with Klarna, it may be due to:

  1. Klarna payments are subject to the user's financial circumstances. Klarna may have refused your payment request for "PAY LATER" or "SLICE IT". We advise you to choose another type or payment or to place an order for a lower amount.
  2. You may have outstanding payments on previous Klarna purchases.
  3. You may have lost a mandatory field at the cashier, for example by entering your date of birth.

Note that Klarna is an independent payment company and Diesel has no influence on whether or not to accept payment with Klarna.

 


NEED HELP?

If you have any question or need help with your account, you may contact us to assist you.

 

We will respont to every message within 1 working day. Monday to Saturday, excluding national holidays.

CLIENT SERVICE

PhonePhone: 0 8003300030
  From 9 am to 8 pm CET (from 8 am to 7 pm GMT), Monday to Saturday.


EmailE-mail
From 9 am to 8 pm, Monday to Saturday