{"newsletter-popup-email":{"valueMissing":"The e-mail address field is required","typeMismatch":"Please enter a valid email address","patternMismatch":"Please enter a valid email address"},"newsletter-footer-email":{"valueMissing":"The e-mail address field is required","typeMismatch":"Please enter a valid email address","patternMismatch":"Please enter a valid email address"},"newsletter-email":{"valueMissing":"The e-mail address field is required","typeMismatch":"Please enter a valid email address","patternMismatch":"Please enter a valid email address"}}

REFUNDS

Credit CardCREDIT CARD REFUNDS

As soon as our team receives your returned products and confirms that all of the requirements have been met, you will receive a confirmation e-mail. Receiving this e-mail means that your return has been accepted.
The refund will be requested on the day your return is accepted, on the same Credit Card or Debit Card used to place your order.
Refund times will depend on the Credit/Debit Card company’s policies.


PAYPAL REFUNDS

As soon as our team receives your returned products and confirms that all of the requirements have been met, you will receive a confirmation e-mail. Receiving this e-mail means that your return has been accepted.
When your return has been accepted we will issue the corresponding refund on your PayPal account. The refunded amount will be visible within 24 hours.
The actual reimbursement to the Card associated with your PayPal account depends on the Company that issued the card.


CASH ON DELIVERY REFUNDS

Cash on Delivery orders can only be refunded via wire transfer. We will request an account number when you request your return. As soon as we receive your returned products and confirm that all the conditions have been met (see full Return Conditions), we will send you an email confirming your accepted return and complete the wire transfer within 10 days. Refund processing timelines will depend on banking company policies and local banking procedures.


IDEAL REFUNDS

As soon as we receive your returned products and confirm that all the conditions have been met (see full Return Conditions), we will send you an email confirming your accepted return. The refund to the original form of payment will be initiated within 24 hours, in the same currency. Refund processing timelines will depend on banking company policies and local banking procedures.


KLARNA REFUNDS

As soon as we receive your returned products and confirm that all the conditions have been met (see full Return Conditions), we will send you an email confirming your accepted return.
Once your return has been processed with Diesel, you will receive an invoice from Klarna.
Refund processing timelines will depend on banking company policies and local banking procedures.
If you are using "SLICE IT", your refund will be available as a positive balance in your account with Klarna. This allows you to purchase again using your account at any participating online stores. If you have paid for your order with a card, the refund will be made back to the same card. Returned or canceled orders should first be registered with the online store. The refund will be processed within the next 14 days of the online store logging the returned or cancelled order.
Once the online store has registered your cancellation or return, the repayment will be processed in 5-7 bank days. In the case of a return or cancellation of an order where you have not yet paid, no refund will be made.

Subscribe
to our newsletter

Subscribe to our newsletter